Terms of Service

Notifications

WaitNook sends notifications on behalf of the businesses using it. If you join a line, that business may tell you about that visit — that you have joined, roughly where you are in the line, and that it is your turn. Nothing else is sent, and agreeing to be notified is never a condition of being served.

You choose how, on the page you land on after joining: a pass in your phone's wallet, a notification from your browser, or email. You can also choose none — that page shows your place and updates on its own, which is the part that needs no permission and no app.

Stop at any time. Unsubscribe from the link in any email, delete the pass from your wallet, or turn notifications off in your browser. Removing it is the whole of it — there is no separate list to leave, because the pass and the permission are themselves the agreement.

Notifications last as long as the visit does. Nothing carries over to the next one, and nothing is used for marketing.

For help with notifications, write to support@waitnook.com. How we handle your information is set out in our privacy policy.

Who these terms are with

These terms are between 8990719 Canada Inc., the company operating WaitNook, and the business holding the account. A customer joining a business's line is not a party to them; what applies to a customer is the messaging programme above and the privacy policy.

Your account

You are responsible for what happens under your account, for keeping your sign-in details to yourself, and for the people you invite onto your team. Tell us promptly if you think somebody else has access.

Acceptable use

Use WaitNook to run your own waiting line for your own customers. Do not use it to send marketing, to message people who have not joined your line, to upload numbers you collected elsewhere, or to do anything unlawful. Sending messages to people who have not given consent through the check-in is grounds for suspension, and it puts every other business on the platform at risk.

Your customers' information

Information your customers give you stays yours to be responsible for. You decide what to ask them and you are responsible for having the right to ask it. We process it on your behalf, under the privacy policy, and we do not use it for our own purposes.

Plans and billing

The free plan is a plan, not a trial, and does not expire. Paid plans are billed monthly or annually in advance; annual is charged at ten months. You can change plan or cancel at any time and the change applies from the next period — we do not refund part-periods on a monthly plan. An annual plan cancelled within 30 days of being charged is refunded in full; after that it runs to the end of the year you paid for. Prices are exclusive of sales tax: where we are registered to collect it, it is calculated at checkout and shown before you pay, and it is returned with any refund. If we charge you twice, or charge you after you cancelled, we refund it — tell us and we will fix it. If a payment fails we will keep trying for a few days before the plan lapses, and a lapsed plan drops to free rather than being switched off: your queue keeps running and nothing you have set up is deleted.

Availability

We work to keep WaitNook running and we do not promise it will never be unavailable. We do not currently offer a service-level agreement. Planned maintenance is announced in advance where we can.

Liability

WaitNook is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, including lost business or lost custom, and our total liability in any twelve-month period is limited to what you paid us in that period. Nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of Ontario, Canada, and by the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction over any dispute, and both of us agree to that.

Changes to these terms

If these terms change materially, the date at the top changes and account holders are told by email before the change takes effect. Continuing to use WaitNook after that means accepting the new terms.